How to Respond to Negative Reviews

Negative reviews can be crippling to a small business, especially if you’re in the beginning stages of business. However, they can actually be a great public relations opportunity if handled right. By responding correctly, you can turn the situation around, win back your customer, and simultaneously win over future potential customers. Dealing with bad reviews[…]


How to Get Online Reviews reports that 84% of people trust online reviews just as they would a personal recommendation from a friend1. That’s a staggering percentage, and one that clearly indicates that online reviews are important to the success of your business. It’s not wise to leave them to chance with the hope that people will give take[…]